What is the primary purpose of a troubleshooting process?

The primary purpose of a troubleshooting process is to identify and resolve issues within a system. This involves systematically diagnosing problems that users or systems may encounter and finding effective solutions to rectify those issues. Troubleshooting is fundamental in maintaining system functionality and ensuring that everything operates as intended. By pinpointing the source of the problem, whether it be software bugs, hardware malfunctions, or user errors, technicians can implement corrective measures to restore normal operation.

While enhancing user experience, installing new software, and upgrading hardware components can be relevant in broader contexts, they do not encapsulate the essence of troubleshooting. Troubleshooting is specifically focused on addressing existing problems rather than enhancing systems or performing upgrades.