What is a potential consequence of not escalating unresolved issues?

Failing to escalate unresolved issues can have significant negative impacts on both user experience and system performance. When problems are not addressed in a timely manner, they can compound, leading to greater system inefficiencies and disruptions. Users may experience repeated errors, system downtimes, or slow performance, which can detract from their overall productivity and satisfaction.

Moreover, unresolved issues can lead to a lack of trust in the IT support team, as users feel their concerns are not being taken seriously. This can create a cycle where users hesitate to report new issues, fearing they will not be resolved, thereby degrading the overall effectiveness of the IT ecosystem. Therefore, timely escalation of unresolved issues is crucial to maintaining a positive user experience and ensuring that system performance remains optimal.